Job Description
Responsibilities
- Perform check-in and check-out for hotel guests in the most professional and efficient manner to ensure high level of guest satisfaction.
- Perform upselling with a sales attitude and be aware of the resort-wide sales opportunities.
- Maintain effective communication within the Front Office department and other departments, especially Housekeeping to ensure seamless experiences for all guests.
- Be responsible for the maintenance of guest recognition programs, accurate guest recognition reports and handling of guests' complaints.
- Minimum GCE `O' Level or its equivalent.
- Minimum 1 year of experience in customer service.
- Good interpersonal skills with effective multi-tasking and time management.
- Possess a warm, pleasant personality with good knowledge of local city streets, restaurants and major attractions.
- Ability to use basic Microsoft Office applications ...