Job Description
SUMMARY:
- POSITION INFO:
GUEST LIAISON Stellenbosch
Salary: R20 000 A luxury hospitality environment is seeking a detail-driven and service-focused Guest Liaison to ensure a seamless and personalised guest experience from pre-arrival through to departure. This role is highly administrative and centres around pre-planning, coordinating bespoke itineraries, and ensuring all guest expectations are anticipated and exceeded. Key Responsibilities
- Respond to all incoming emails and reservation enquiries within a 2-hour turnaround time
- Assist guests with restaurant reservations, tours, and transfers
- Maintain full knowledge of hotel rates, including rack, contracted, and promotional offers
- Review all upcoming bookings for accuracy prior to guest arrival
- Ensure guest history profiles are accurately maintained and utilised
- Handle all Special Attention Guests with preci...