Job Description
• Guest Welcome: Greet guests warmly upon arrival, ensuring a positive first impression that aligns with Swissôtel’s luxury standards.
• Personalized Assistance: Provide personalized services by addressing guest inquiries, coordinating special requests, and anticipating their needs.
• Information Provider: Offer detailed information about the resort’s services, facilities, activities, and local attractions to enhance the guest experience.
• Complaint Resolution: Address guest concerns or complaints promptly, escalating unresolved issues to the Guest Relations Manager or Assistant Manager.
• VIP Handling: Assist in the preparation and execution of personalized services for VIPs and high-profile guests, ensuring their satisfaction.
• Special Requests: Coordinate guest requests for special occasions, dining reservation...