Job Description
Responsibilities
· Demonstrates Banyan Tree’s brand service standards in all guest interactions.
· Escort guests and provide a brief orientation to the hotel’s facilities and services.
· Offer tailored recommendations based on guest preferences, such as dining, activities, and spa services.
· Maintain open communication with guests, ensuring all questions are answered and concerns addressed.
· Address guest inquiries or complaints in a timely, professional manner and resolve any issues to the guest’s satisfaction.
· Liaise with other departments (Housekeeping, Concierge, Spa, etc.) to ensure that any guest requests are fulfilled.
· Manage Accor enrolments and encourage guest enrolment to meet targets.
· Stay updated on all resort services, amenities, activities, and promotions to offer accurate and up-to-date information to guests.
· Maintain knowledge of local attractions and events to share with guests....