Job Description
To deliver friendly and efficient customer service and create a warm and welcoming atmosphere for all customers, with the key aim of retaining existing customers and attracting new ones.
Job Responsibilities
- Greet and welcome customers in a confident and professional manner.
- Guide customers to the showroom, introduce them to the Sales Consultant, and arrange refreshments.
- Assist customers until a Sales Consultant becomes available.
- Contact customers two days after their visit to ensure a high level of customer service is maintained.
- Ensure walk-in customer details are captured, entered into the system as leads, and sent to the line manager on a daily basis.
- Create leads in Salesforce and transfer them to the Sales Consultant.
- Ensure all leads are followed up and converted, and report updates to the manager.
- Create leads from telephone inquiries and forward them to the Sales Team. <...