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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
- To be an ambassador of the hotel in and outside the work place.
- To oversee the Guest Relations operations and ensuring that the hotel standards and procedures are fully known and followed.
- To provide a personalized service to all the guests fully aware and following the hotel standards and procedures.
- To ensure appropriate stock level for the smooth run of the Guest Relations operations and to prepare requisitions accordingly.
- To ensure a proper coverage and supervision of the Guest Relations sections at all times.
- To ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service.
- To ensure that the privacy of the guests and the confidentiality of the information is respected.
- To act as a representative of the Management when dealing with guest complaints or if a member of the Lobby Hostess team is facing difficulties that she/ he cannot solve on her/ his ow...