Job Description
Job Description
- Welcome guests upon arrival and check-in according to established standards and procedures.
- Provide courteous and efficient service and comply with each and every guest request.
- Check out guests courteously and accurately.
- Take ownership of problems, handle guest complaints promptly according to established procedures, and then report to the Duty Manager for further follow-up when necessary.
- Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.
- Maintain good guest relations with in‑house guests at all times.
- Candidate with at least a Diploma in Hospitality/Tourism or related courses is preferred.
- Preferably 1 year of relevant experience in the hospitality industry.
- Knowledge of Opera system will be an added advantage.
- Pleasant dispositi...