Job Description
Role Overview:
The Guest Relations Executive will be the first point of contact for patients and visitors, ensuring a positive experience by providing assistance, guidance, and information. The role involves managing front desk operations, handling patient queries, coordinating appointments, and maintaining service excellence in a healthcare environment.
Key Responsibilities:
- Greet and assist patients/visitors with courtesy and professionalism.
- Manage front desk operations, appointment scheduling, and patient registration.
- Handle patient inquiries, feedback, and complaints with empathy and resolution.
- Guide patients regarding diagnostic services, billing, and reports collection.
- Coordinate with doctors, technicians, and support staff for smooth patient flow.
- Ensure compliance with service quality standards and confidentiality policies.
- Maintain accurate records and assist in dail...