Job Description
Job Description
- Actively listen to guest feedback, both positive and negative, to identify areas for improvement.
- Resolve guest complaints and issues promptly and professionally, ensuring a positive outcome.
- Handle guest inquiries and requests in a timely and courteous manner.
- Maintain a positive and welcoming demeanor, creating a memorable dining experience for all guests.
- Collect and analyze guest feedback through surveys, online reviews, and direct interactions.
- Identify recurring issues and implement corrective actions to improve guest satisfaction.
- Share guest feedback with relevant departments to drive continuous improvement.
- Build strong relationships with regular guests and VIPs, recognizing and rewarding their loyalty.
- Handle guest reservations and special requests, ensuring a seamless dining experience.
- Collaborate with the marketing team to develop guest loyalty programs an...