Job Description
Job Description
- Welcome guests upon arrival and provide a warm, professional first impression of the hotel.
- Assist guests during check-in and check-out processes when required and ensure smooth guest flow in the lobby.
- Interact with guests regularly to ensure satisfaction with hotel services and facilities.
- Handle guest inquiries, requests, and complaints promptly and professionally to ensure quick resolution.
- Coordinate with different hotel departments such as Front Office, Housekeeping, Food & Beverage, and Concierge to fulfill guest requests efficiently.
- Maintain and update guest profiles, preferences, and special requirements in the hotel system.
- Identify VIP guests, repeat guests, and special occasions (birthdays, anniversaries, honeymoon stays) and arrange personalized services or amenities.
- Conduct guest feedback collection and follow up on service recovery when required.
- Ensure lobby presence t...