Job Description
**Role Purpose**
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Guest Relations Manager Develop and implement programs and processes that deliver un-paralleled service and value for the hotel’s VIP and special key guests. You’ll also create the warm atmosphere that makes our guests feel at home in any location.
The salary range for this role is $58,000 - $64,000. This position may be eligible for bonus pay.
**Key Accountabilities**
People
+ Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance.
+ Ensure that rooms are blocked for VIP guests according to past history, rate, or preference. Verify Ambassador and Priority Club status for arriving guests. Check VIP rooms for final arrival. Meet and greet all VIP’s upon arrival and departure...
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Guest Relations Manager Develop and implement programs and processes that deliver un-paralleled service and value for the hotel’s VIP and special key guests. You’ll also create the warm atmosphere that makes our guests feel at home in any location.
The salary range for this role is $58,000 - $64,000. This position may be eligible for bonus pay.
**Key Accountabilities**
People
+ Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance.
+ Ensure that rooms are blocked for VIP guests according to past history, rate, or preference. Verify Ambassador and Priority Club status for arriving guests. Check VIP rooms for final arrival. Meet and greet all VIP’s upon arrival and departure...