Job Description
To oversee and direct all aspects of Guest Relations to maximize guest satisfaction.
Key Roles & Responsibilities
- Live and project the goal, philosophy, vision, mission and core values of the company.
- Adheres to company grooming standards at all time.
- Is a continual source of information, help and assistance to all guests.
- Prepares the weekly duty rosters.
- Supervise Guest Relation Officers.
- Keeps the immediate manager fully informed of all problems or unusual matters of significance.
- Communicates and liaises at all times with Assistant Guest Relations Manager.
- Maintains transparent and open line of communication, coordination and feedback with related departments to ensure customer requests and complaints are handled effectively and efficiently.
- Conduct house tours / site inspection and special room drops for VIPs.
- Escorts all arriving guests to their respective suites.
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