Job Description
Job Description
MAIN RESPONSIBILITIES
This role is the core of the hotel service as it is all about guest’s satisfaction and customer services where all departments converge.
Its priority is our customer and hotel reputation
You will have the ability to multi-task while under pressure and have a proactive personality in this busy hands-on role
Find new ways to push our RPS (reputation performance score)
Relay with Heads of Departments with complaints and issues
Ensures the high standard of services provided for guests and the attainment in all areas of the hotel for both qualitative and quantitative targets
Conveys the hotel’s image and atmosphere through his/her exemplary attitude, warm and friendly welcome, availability&#x...