Job Description
SWOT Hospitality is looking to recruit
Guest Relations Manager
on behalf of Hymnos Luxury Collection Marriott Zakynthos
About the role:
- Serve as the primary point of contact for all guests, ensuring a warm and welcoming experience while managing guest grievances and complaints professionally and efficiently.
- Demonstrate a thorough understanding of the hospitality industry, advising team members on the unique standards and service excellence expected from a Luxury Collection property.
- Utilize guest feedback, engagement surveys, and satisfaction ratings to proactively adapt services and operational processes, enhancing overall guest satisfaction.
- Foster and maintain relationships with guests, ensuring personalized experiences tailored to individual preferences, thereby maximizing guest loyalty.
- Work collaboratively with all hotel departments, effectively communicat...