Job Description
VIP Services: Manage VIP arrivals departures and special requests.
Guest Interaction: Address guest concerns and resolve issues promptly.
Team Leadership: Supervise and train guest relations team members.
Reporting: Monitor guest satisfaction scores and feedback trends.
Brand Standards: Ensure service delivery aligns with brand expectations.
Qualifications
- Degree in Hospitality Management or related field.
- Minimum 3 years in guest relations or front office management.
- Excellent interpersonal and communication skills.
- Proficiency in hospitality software systems.
What awaits you...
- The opportunity to join an international and innovative and fast-growing group committed not only to building new hotels but to creating a global brand.
- The ability to challenge the norm and work in an environment that is both creative and rewarding.
- Be part of a team ...