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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Job Responsibilities
- Assist Guest Service Manager in all aspect of duties.
- Work with Duty Manager in the absence of Guest Service Manager.
- Performs check in/out and all front of house service to Hotel guests in a professional manner.
- Maintaining the Club Lounges at ‘ready to serve’ condition at all time.
- Anticipate guests’ needs and assist guests whenever needs arise.
- Provides updated promotions and room pricing to guests on request.
- Assist in training and provides supervision to the Guest Services Officers on cross training exercise.
- Liaises with Front Office and reservations team on all incoming guests /events.
- Updating of guest profiles and ensures accurate data input for all mandatory information of the Hotel guests.
- Ensures appropriate amount on credit card authorization or cash advance is obtained from guests to cover entire length of stay.
- Follow up on all de...