Job Description
At InterContinental Residences Dubai Business Bay, we are seeking a Guest Relations Team Leader to support the delivery of exceptional guest experiences while leading daily guest relations operations and contributing to the success of the Front Office team.
This role is designed for a confident, service-driven hospitality professional who combines leadership, operational excellence, and genuine care for guests. As a Guest Relations Team Leader, you will act as a key point of contact for guests while supporting the Assistant Front Office Manager in driving service quality, guest satisfaction, and team performance.
Why This Role MattersGuest experience defines our reputation. As a Team Leader, you will play an important role in ensuring seamless guest relations operations while providing guidance and support to colleagues. You will help foster a culture of service excellence, proactively resolve guest concerns, and ensure every guest feels welcomed, recognised...