Job Description
**Description:**
The Guest Service Agent is responsible for providing professional and friendly front desk service to ensure a smooth and welcoming guest experience. This role supports Front Office operations by handling guest check-in and check-out, responding to inquiries, and assisting guests with their needs throughout their stay.
+ Handle guest check-in and check-out efficiently according to hotel procedures.
+ Provide information about hotel facilities, services, and local attractions.
+ Respond to guest inquiries and requests promptly and professionally.
+ Coordinate with other departments to ensure smooth guest service and operations.
+ Handle guest feedback or concerns and ensure guest satisfaction.
**Qualifications:**
+ Diploma or Bachelor’s degree in Hospitality Management or a related field preferred.
+ Minimum 1–2 years of experience in Front Office or guest service in a hotel environment.
+ Good communication skills in...
The Guest Service Agent is responsible for providing professional and friendly front desk service to ensure a smooth and welcoming guest experience. This role supports Front Office operations by handling guest check-in and check-out, responding to inquiries, and assisting guests with their needs throughout their stay.
+ Handle guest check-in and check-out efficiently according to hotel procedures.
+ Provide information about hotel facilities, services, and local attractions.
+ Respond to guest inquiries and requests promptly and professionally.
+ Coordinate with other departments to ensure smooth guest service and operations.
+ Handle guest feedback or concerns and ensure guest satisfaction.
**Qualifications:**
+ Diploma or Bachelor’s degree in Hospitality Management or a related field preferred.
+ Minimum 1–2 years of experience in Front Office or guest service in a hotel environment.
+ Good communication skills in...