Job Description
We are seeking a friendly and customer-focused Female Guest Service Agent to join our team in Dubai United Arab Emirates. As a Guest Service Agent you will be the first point of contact for our guests ensuring their stay is comfortable and memorable from check-in to check-out.
Responsibilities
- Welcome and greet guests upon arrival providing a warm and professional first impression
- Process guest check-ins and check-outs efficiently ensuring all necessary paperwork is completed accurately
- Respond to guest inquiries and requests promptly and courteously either in person or over the phone
- Assist guests with room reservations upgrades and special arrangements
- Handle guest complaints and concerns with empathy and work towards satisfactory resolutions
- Coordinate with other departments to ensure guest needs are met in a timely manner
- Maintain up-to-date knowledge of hotel amenities services and local attr...