Job Description
Job Description
The Guest Service Agent – Front Desk is responsible for delivering a warm, efficient, and memorable guest experience from arrival to departure. This role handles check-in, check-out, guest inquiries, billing, room assignments, and special requests while ensuring every interaction reflects Hyde’s lifestyle spirit, energy, and service standards.
The ideal candidate is personable, detail-oriented, proactive, and passionate about hospitality, with the ability to create genuine connections with guests and support a smooth Front Office operation.
Duties & Functions
- Welcome guests with warmth, confidence, and genuine hospitality upon arrival.
- Perform check-in and check-out procedures efficiently, accurately, and in accordance with hotel standards.
- Assign rooms according to availability, guest preferences, special requests, and operational priorities.
- Handle guest inquiries, requests, complaints, an...