Job Description
Job
Brief:
Attend to guests
courteously and deal promptly with their requests and queries. Have
detailed information about the hotel and city. Check on VIP guest
movements, complete their pre-registration formalities. Allocate
rooms to all arriving guests after checking the guest preferences.
Check guest satisfaction and do any possible first-hand service
recovery
step.
Job
Responsibilities:
- Always
deliver exceptional guest service according to the hotel standard
operating procedure. - Maintain positive and
professional guests and colleague’s interaction with good working
relationships. - Personally, and frequently
verify that guests are receiving the best possible service during
check-in and check-out. - Provide excellent
service to internal customers as
appropriate. - Register hotel guests following
Front Office policies a...