Job Description
This job opportunity is with a planned starting date of 1st September 2025.
Key Responsibilities
Reservations
- Handle individual and group room reservation requests via phone, email or other channels.
- Accurately enter bookings into the reservation system (e.g. Opera PMS).
- Provide information about room types rates promotions and availability.
- Upsell rooms and services to maximize revenue.
- Ensure all reservation details are accurate and updated.
- Process reservation modifications and cancellations in line with company policy.
Call Center Operations
- Answer inbound calls promptly and professionally.
- Respond to general inquiries complaints or requests for information.
- Redirect calls to appropriate departments when necessary.
- Log all guest interactions in the CRM o...