GUEST SERVICE AGENT

Property: COMO Metropolitan Singapore

Position: Guest Service Agent

Base Location: Singapore

Department: Front Office

Reporting to: Front Office Supervisor

Provide personalised and efficient guest service per Leading Quality Assurance and COMO Hotels and Resort guidelines.

• Welcome guests professionally and demonstrate a warm, confident, and genuine first impression.
• Assist guests with checking in and out at the hotel and explain the hotel facilities, room locations, and operating hours of all outlets accordingly.
• Be knowledgeable of all room types, room rates, guest types, VIP codes, and the Property Management System as well as Daily Briefing Sheet numbers.
• Read logbook and attend daily briefings and department meetings as required by Supervisors and other managers.
• Proc...