Job Description
**What You'll Do**
The Guest Service Agent/Night Auditor is responsible for registration and check-out, PBX operations, mail and message service all the while providing outstanding service to our guests along the way. You'll act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.
**Some of your responsibilities include:**
+ Review arrivals noting special requests, blocking rooms as needed.
+ Check in and out hotel guests in a confident, professional and friendly manner.
+ Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
+ Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift.
+ Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.
+ Follow established key control policy.
+ Ensure proper credit policies are...
The Guest Service Agent/Night Auditor is responsible for registration and check-out, PBX operations, mail and message service all the while providing outstanding service to our guests along the way. You'll act as an advocate for the hotel, be a creator of ridiculously personal experiences, and develop relationships with guests that will compel them to return.
**Some of your responsibilities include:**
+ Review arrivals noting special requests, blocking rooms as needed.
+ Check in and out hotel guests in a confident, professional and friendly manner.
+ Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
+ Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift.
+ Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.
+ Follow established key control policy.
+ Ensure proper credit policies are...