Job Description
Guest Service Assistant
Tunamaya Beach & Spa Resort - Tioman Island
17 October 2024
- Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest's name at every opportunity
- Registers and rooms all arrivals according to established procedures
- Maintain intimate knowledge of departmental standards and procedures
- Keeps abreast of all modifications to accounting policies and procedures
- Responsible and attends to guest's request of using the service of safety box at all times
- Attends to guest's complaints, inquiries and requests, referees problems to supervisor or Front Office Manager if unable to assist
- All complaints, comments, special requests and other business are to be recorded in the daily handover log
- To ensure that handover procedures are followed by reading/writing the handover log daily and
- Ensuring appropriate actions are tak...