Job Description
**Key Responsibilities**
**Guest Service**
+ Welcome guests with a warm, friendly, and professional attitude.
+ Perform efficient check-in and check-out procedures.
+ Verify guest reservations and identification.
+ Provide accurate information about hotel facilities, services, and local attractions.
+ Handle guest inquiries, requests, and complaints promptly and professionally.
+ Ensure guest satisfaction throughout their stay.
**Reservations**
+ Process room reservations, amendments, cancellations, and walk-ins.
+ Maximize room occupancy through effective room allocation.
+ Promote hotel services and loyalty programs (IHG One Rewards).
+ Upsell room categories and hotel services whenever possible.
**Cashiering**
+ Handle cash, credit card, and digital payment transactions accurately.
+ Prepare guest bills and ensure accurate posting of charges.
+ Balance cash float and shift reports.
+ Follow hotel ...
**Guest Service**
+ Welcome guests with a warm, friendly, and professional attitude.
+ Perform efficient check-in and check-out procedures.
+ Verify guest reservations and identification.
+ Provide accurate information about hotel facilities, services, and local attractions.
+ Handle guest inquiries, requests, and complaints promptly and professionally.
+ Ensure guest satisfaction throughout their stay.
**Reservations**
+ Process room reservations, amendments, cancellations, and walk-ins.
+ Maximize room occupancy through effective room allocation.
+ Promote hotel services and loyalty programs (IHG One Rewards).
+ Upsell room categories and hotel services whenever possible.
**Cashiering**
+ Handle cash, credit card, and digital payment transactions accurately.
+ Prepare guest bills and ensure accurate posting of charges.
+ Balance cash float and shift reports.
+ Follow hotel ...