Job Description
A prestigious luxury lodge and spa in the Cape Winelands is seeking a polished and detail-oriented Guest Service Concierge to join their world-class hospitality team. This is an exciting opportunity to be part of an award-winning property renowned for delivering exceptional, personalised guest experiences.
The role is primarily administration and pre-arrival focused, requiring meticulous planning and the creation of bespoke guest itineraries. You will serve as a key touchpoint in ensuring every guest's stay is flawlessly anticipated and executed, while also supporting the Lodge Reservations function
Requirements
- A qualification in Hospitality, Travel, or Tourism is advantageous.
- 2–3 years' experience in a concierge or reservations environment, ideally within a luxury or 5-star property.
- Working knowledge of Property Management Systems (PMS).
- Proficiency in MS Office, specifically Outlook, Word, and Ex...