Job Description
Ultra Luxury Hotel opening in Sea Point is looking for a Guest Service Manager.
The Guest Service Manager is the guardian of the guest experience. This role ensures every guest receives a warm, personalised, and memorable 5* experience from arrival to departure, leading the front-of-house team and driving guest satisfaction.
Proven hotel pre-opening experience is essential. The candidate must have been an integral member of a hotel opening team, actively involved in establishing operational standards, systems, service culture, and team structures from the ground up prior to the property’s first guest arrival.
Duties:
Oversee all front office operations including check-in, check-out, concierge,...
The Guest Service Manager is the guardian of the guest experience. This role ensures every guest receives a warm, personalised, and memorable 5* experience from arrival to departure, leading the front-of-house team and driving guest satisfaction.
Proven hotel pre-opening experience is essential. The candidate must have been an integral member of a hotel opening team, actively involved in establishing operational standards, systems, service culture, and team structures from the ground up prior to the property’s first guest arrival.
Duties:
Oversee all front office operations including check-in, check-out, concierge,...