Job Description
The Guest Services Officer must be Friendly, Passionate, and Committed.
Actively listens and extends assistance to resolve guest issues and concerns.
A strong guest satisfaction disposition is mandatory, a people person, with a great sense of humor.
The Guest Services Officer must possess outstanding hospitality, focused customer service, strong communication, organizational skills and effective decision-making abilities.
QUALIFICATIONS
Minimum hiring, language and physical requirements to perform the job.
Hiring Requirements: Minimum one-year experience in a customer contact position within the hotel field or related industry.
Minimum one-year cash handling experience, and an understanding of US currency and exchange rates required.
Proven customer service skills to interact appropriately with guests in a considerate, Professional and positive manner by showing concern and listening actively.
Ability to communicate tactfully with guests, departme...