Job Description
As a Guest Service Representative you will be responsible for the following duties:
- Delivered comprehensive guest services, including handling enquiries and feedback, while promoting membership programs, benefits, and ongoing campaigns and events.
- Delivered personalized guest engagement, proactively engaging customers to build strong relationships and drive retention.
- Conducted surveys and analyzing guest feedback, compiling insights to enhance overall guest experience and support the planning of promotions and events to encourage repeat visits.
- Maintained strict confidentiality and data accuracy, ensuring full compliance with regulatory requirements, company policies, SOPs, and service standards.
Requirements
- Diploma in Business, Marketing, or a related field, with proficiency in Microsoft Office applications.
- Strong communication and customer service skills, with relevant exper...