Job Description
Please note that this is not an exhaustive list of everything that needs to be done. Employees at Anantara Dubai Palm Jumeirah Resort & Spa always find new ways to look after the business their guests and their associates. Within this the key responsibilities for this position are:
- Is responsible for Guest Service function of the resort.
- Provide prompt courteous and efficient service to all guests so as to achieve a high level of customer satisfaction.
- Facilitate an efficient arrival and departure formality for all guests.
- Assist guest in resort activity enquiries/requests.
- Ensure that established levels of guest service are maintained at all times within the reception area.
- Actively elicit guest feedback and preferences regarding resort services and ensure action is initiated on the same to maximize guest satisfaction.
- Ensure guest errands are executed as directed.
- Prepare all information collate...