Job Description
Main Responsibilities
- To provide a courteous and professional service at all times.
- Welcome guests in a friendly, prompt and professional manner.
- To process check-in/check-out including luggage assistance and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
- To provide information about hotel services and amenities.
- To ensure all guests’ information are strictly confidential for use by authorized personnel only.
- Attend to guest request and complaints and provide guest with feedback, when necessary to ensure guests’ satisfaction.
- To have a complete understanding of and adhere to the hotel's policy relating to fire, hygiene, health and safety.
- To maintain good working relationships with your own colleagues, and all other departments.
- Secondary education
- A positive and keen-to-learn attit...