Job Description
Job Description
- Be part of Front Office areas such as Front Desk, Executive Lounge and Concierge.
- Assist guests with check-in and check-out, and other cashiering duties.
- Register guests and assigns rooms according to their reservation confirmation.
- Prepare VIP arrivals for all arrival transfer guests, loyalty member guests and suite paying guests.
- Prepare VIP list and send email out to all operations department daily.
- To recommend tourist attractions and places to visit
- Maintain the privacy of all guests by ensuring their details are kept strictly confidential
- Understand all room types and work with Housekeeping to manage room status effectively
- Adhere to proper credit matters and cash handling policies and procedures
- Understand the usage of internal communication logs to communicate effectively with other colleagues
- Handle guest feedback and attempt to perform first person recovery steps