Job Description
We’re looking for someone who can bring together a diverse team.
As Guest Services Manager you will be the public face of our hotel – You will need to be adaptable and approachable. Leading a team that operates Reception creating a vibrant, friendly environment and ensuring thousands of guests receive the warmest of welcomes.
Your day to day;
Greeting every one of our guests with a welcoming smileProviding the highest level of hospitality when working on receptionYou will recruit, train and develop your team in receptionCreate and manage rotas, ensuring staffing levels meet business demands and agreed budgetsEnsuring all guests are aware of the hotel’s facilities and upselling services where ever possibleInforming the guests of the local amenities, offering advice and assistance when necessaryGiving our guests the warmest hospitality and ensuring they want to return!<...