Job Description
The Guest Services Manager is responsible for leading all front-of-house operations and ensuring a seamless and outstanding guest experience at every event. This role oversees a team of Ushers, security personnel, janitorial coordinators, and temporary labor staff. The manager will implement effective service standards, policies, and training programs to foster a safe, organized, and welcoming environment for all patrons and staff.
Key Responsibilities:
+ Directly manage and supervise the Guest Services Lead, security staff, janitorial team, and all event-based temporary labor.
+ Assist with the recruitment, interviewing, hiring, and onboarding of usher staff.
+ Develop and enforce comprehensive front-of-house policies and procedures, including customer service and security protocols.
+ Collaborate with the Director of Operations to ensure efficient and effective janitorial coverage during events.
+ Manage scheduling and ensure adequate staffing for all events...
Key Responsibilities:
+ Directly manage and supervise the Guest Services Lead, security staff, janitorial team, and all event-based temporary labor.
+ Assist with the recruitment, interviewing, hiring, and onboarding of usher staff.
+ Develop and enforce comprehensive front-of-house policies and procedures, including customer service and security protocols.
+ Collaborate with the Director of Operations to ensure efficient and effective janitorial coverage during events.
+ Manage scheduling and ensure adequate staffing for all events...