Job Description
Guest Services Manager
We are currently hiring a Guest Services Manager to join our dynamic team. The Guest Services Manager will be responsible for all aspects of the daily operations of the front office in a hotel environment and plays a crucial role in setting the tone for each guest who walks through our doors. The role includes working with the hotel team to develop strategies and coordinate programs to optimize guest and employee satisfaction, product quality, and revenue opportunities, and ensure the property’s ongoing competitiveness in the market. The Guest Service Manager will help develop strategies and coordinate programs to optimize guest satisfaction, ensure product quality, maximize revenue opportunities, and motivate and inspire team members. The Guest Service Manager provides support and training to the Guest Services team in all areas of operations including arrivals, departures, reservations and night audit processe...