Job Description
The role
Our Guest Service Managers are at the forefront of creating unforgettable stays for our guests. The role reports directly to the Business Excellence Manager and is part of a team based from our attractive Holiday Inn Stoke on Trent M6, Jct 15, ST5 4DL.
Guest Service Managers duties include
orchestrating the seamless operation of our guest services collaborating with various departments to elevate our service levels constantly innovating to exceed guest expectations handling guest requests with precision and promptness proactively seeking new ways to enhance the guest journey setting the standard for service excellence you will gain a 360 knowledge across all operational areas of the hotel operations Beyond that, you'll inspire and empower our Guest Service team to represent our company values...