Job Description
Duties and Responsibilities
- Attend to all guests’ check-in by confirming reservations, assigning room, issuing and activating room key.
- Attend to guests’ check-outs including resolving any late and disputed charges.
- Process all payment types such as room charges, cash, checks, debit, or credit.
- Assist guests with directions and information regarding property and local areas of interest.
- Coordinate with Housekeeping to track readiness of rooms for check-in.
- Attend to all guests’ requests and queries promptly, politely and efficiently.
- Ensure a high level of customer service is consistently maintained to ensure guests’ satisfaction.
- Previous Front Office experience in a similar environment will be an advantage
- Working knowledge of Opera is preferred
- Team player but also able to work independently
- Customer oriented with a pleasant disposition
- Able...