Job Description
Join The Westin Toronto Airport Hotel as a Guest Services Supervisor, focusing on front desk operations and guest satisfaction. Your leadership will optimize staff performance and enhance guest experiences.
As part of a dynamic team, you will collaborate with the Front Office Manager to supervise and train front desk personnel. Your attention to detail will ensure smooth operations from guest registration to handling inquiries efficiently.
Key Responsibilities:
• Direct front desk staff training and scheduling
• Administer financial procedures and guest transactions
• Monitor service standards and guest feedback
• Enhance revenue through upselling room options
• Communicate effectively across departments
Requirements:
• High School diploma and at least one year's experience in front office
• Proficient in English with preferred additional languages
• Strong problem-solving and communication skills
• Capability to lift heavy items and stand for long p...
As part of a dynamic team, you will collaborate with the Front Office Manager to supervise and train front desk personnel. Your attention to detail will ensure smooth operations from guest registration to handling inquiries efficiently.
Key Responsibilities:
• Direct front desk staff training and scheduling
• Administer financial procedures and guest transactions
• Monitor service standards and guest feedback
• Enhance revenue through upselling room options
• Communicate effectively across departments
Requirements:
• High School diploma and at least one year's experience in front office
• Proficient in English with preferred additional languages
• Strong problem-solving and communication skills
• Capability to lift heavy items and stand for long p...