💼 Full-Time Position

Guest Services Supervisor

🏢
Pomeroy Kananaskis Mountain Lodge
📍 Kananaskis, Alberta, Canada
📍
Location
Kananaskis, Canada
📅
Posted
June 18, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

The Role

:

As the Guest Services Supervisor, you will assist in leading the bell desk, driving a dynamic and engaging team. We're seeking a leader excited about change and development. The successful candidate will support an Authentically Canadian arrival experience that exceeds Autograph Standards and foster a culture of empowerment, enabling employees to meet guest needs. You will uphold an atmosphere of learning and fulfillment, supporting our employee engagement goals. Additionally, you will assist the Guest Services Manager with onboarding, training, and performance management for all Bell employees, leading from the front to enhance the guest experience.


Job Duties:

  • Responsible for guest arrival and departure experience

  • Providing courteous, professional and attentive guest service at all times

  • Following up with guest requests or concerns efficiently

  • Establishing a personal rapport with the guest t...