Job Description
Job Description
What you’ll be doing:
- Answer all incoming calls via the switchboard in a professional and polite manner
- Provide exceptional service to our guests in every interaction by anticipating their needs, responding to requests promptly, efficiently, and courteously
- Create genuine connections with guests by listening, demonstrating care and empathy.
- Handle guest complaints in a positive manner escalating as required
- Communicate effectively with other departments such as Housekeeping, Food & Beverage to assist guests in regard to room changes, dining bookings etc.
- Keep other members of front office team informed on guest feedback, requirements etc. during and on shift change
- Participating in training and development programs to enhance skills and capabilities to increase the guest experience
What we can offer you:
- A fun work environment where yo...