Job Description
We are looking for a friendly, organised, and customer-focused Guesthouse Reservations Coordinator to join our team.
The ideal candidate will have excellent communication skills, enjoy working with guests, and be able to manage reservations and guest experiences from enquiry through to check-out.
Key Responsibilities:
Manage guest reservations, enquiries, and bookings via phone, email, and booking platforms
Provide excellent customer service and build positive relationships with guests
Answer incoming calls and assist with guest queries and requests
Coordinate guest check-ins and check-outs, ensuring a smooth and welcoming experience
Work closely with the Housekeeping Supervisor to ensure rooms are prepared and guest requirements are met
Manage and respond to guest reviews on various booking platforms in a professional manner
Assist with guest bookings for functions and events when required
Be willing to assist...
The ideal candidate will have excellent communication skills, enjoy working with guests, and be able to manage reservations and guest experiences from enquiry through to check-out.
Key Responsibilities:
Manage guest reservations, enquiries, and bookings via phone, email, and booking platforms
Provide excellent customer service and build positive relationships with guests
Answer incoming calls and assist with guest queries and requests
Coordinate guest check-ins and check-outs, ensuring a smooth and welcoming experience
Work closely with the Housekeeping Supervisor to ensure rooms are prepared and guest requirements are met
Manage and respond to guest reviews on various booking platforms in a professional manner
Assist with guest bookings for functions and events when required
Be willing to assist...