Job Description
Job Description
Overall management and accountability on the performance of the CS Team
Organize the resouces to handle daily operation of the CS Team (inquiries, test plans, quotations, samples receipt/ dispatch, test reports, invoicing, debt collection, etc.)
Instruct and assign jobs to subbordinate staffs and supervise/review their performance
Train and evaluate to new comers
Coordinate with Sales Team to approach clients for generating revenue/ profit
Responsibe for debt collection
Review draft test report and close jobs after they are complete (in absence of report supervisor)
Responsible for quality management system (SOP, forms, guidelines, quality database update, etc.)
Investigate complaints/claims, suggest solution for management’s approval, reply to clients and have proper actions to improve the situation
Prepare weekly highlight, monthly reports and other reports to Customer Service manager
QHS...