Job Description
** + 2 YEAR OF EXPERIENCE IN COLLECTIONS AND CUSTOMER SERVICE****+1 YEAR OF EXPERIENCE AS A SUPERVISOR OR TEAMLEAD **HIGH SCHOOL DIPLOMA OR EQUIVALENT- TWO YEARS' EXPERIENCE IN CUSTOMER SERVICE OR RELATED FIELD- EXCELLENT CUSTOMER SERVICE SKILLS- EXCELLENT COMMUNICATION SKILLS- PROFICIENT WITH MICROSOFT (EXCEL, POWERPOINT, ETC.)- BILINGUAL ENGLISH/SPANISH IS A MUST JOB DESCRIPTION MAKING OUTBOUND CALLS ON DELINQUENT ACCOUNTS- RECEIVING INBOUND CALLS ON DELINQUENT ACCOUNTS- HANDLING REDEMPTIONS- HANDLING REPOSSESSED ACCOUNTS- OUT FOR REPOSSESSION REVIEWS- SKIP TRACING- LOAN HARDSHIP REVIEWS- MAKING SUITABLE ARRANGEMENTS WITH CUSTOMERS THAT ARE CURRENTLY PAST DUE- IDENTIFYING ACCOUNTS THAT REQUIRE MANAGEMENT REVIEW- PROVIDING OUTSTANDING CUSTOMER SERVICE- MAINTAINING REQUIRED STANDARDS SET BY THE DEPARTMENT- ADHERENCE TO COMPANY POLICIES AND PROCEDURESSHIFT:08:*****:00 MONDAY TO THURSDAY 08:00 TO 17:00 FRIDAY AND SATURDAYOR 11:*******:00 MONDAY TO THURSDAY, / / SUNDAY + 1 WEEK DAY OFF...