Job Description
Role Purpose:
The regional CX role for Home will bridge the gap between HQ and local execution in the Circle. The role will own the end-to-end customer journeys and operations for Home (HiFi Fiber and HiFi Air) in the Circle driving both satisfaction and operational efficiency.
Key Responsibilities:
Prioritization & Impact Management
- Establish and maintain governance frameworks for CX initiatives.
- Track progress of CX projects across departments (Product, Technology, Operations, Marketing, etc.).
- Ensure initiatives follow agreed timelines, milestones, and deliverables.
- Manage risk tracking, issue resolution, and escalation when necessary.
Cross-Functional Coordination
- Act as a central coordination point between HQ CX for any customer related issues including handling of...