Job Description
HCLTech is hiring for OTC Collection - Bangalore Location : Bangalore Shift : UK Shift Experience : Senior customer support representative :1 to 2 Analyst - 2 to 5 Years Team Lead - 5 to 8 Years (Team handling experience mandatory) Responsibilities: Collection of all accounts in the portfolio following the defined collection strategy and accountability of aged receivables as per defined metrics/SLAs Implementation of credit/account management, ascertainment of the payment patterns and, if necessary, implementation of corrective measures. Accountability for debt and cash targets achievement on a quarterly/monthly basis Full compliance with all associated internal and Sarbox controls Written / oral communication on open balances reconciliation of accounts for portfolio Assignment of correct risk categories for portfolio and agreement on payment plans in alignment with Risk team and Collection management Correct handling of UMCC as per ICMP guidelines Timely and correct dunning process ...