Job Description
**Description**
Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.
**Description:**
**The HCS Operational Project Manager leads projects focused on the long-term sustainment, optimization, and expansion of the Verint platform across UNC Health. Serving as the primary operational subject-matter resource for Verint, this role safeguards system-wide stability and continuity while guiding the successful onboarding of new groups onto the platform.**
**The position spans the full Verint footprint, workforce management, quality monitoring, call recording, scheduling workflows, and agent-facing call center workflows, along with the broader suite of contact center software that supports them. Working alongside Access Center project management teams and supporting non-Access Center operational groups, the Operational Project Manager owns platform sustain...
Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.
**Description:**
**The HCS Operational Project Manager leads projects focused on the long-term sustainment, optimization, and expansion of the Verint platform across UNC Health. Serving as the primary operational subject-matter resource for Verint, this role safeguards system-wide stability and continuity while guiding the successful onboarding of new groups onto the platform.**
**The position spans the full Verint footprint, workforce management, quality monitoring, call recording, scheduling workflows, and agent-facing call center workflows, along with the broader suite of contact center software that supports them. Working alongside Access Center project management teams and supporting non-Access Center operational groups, the Operational Project Manager owns platform sustain...