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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Responsibilities
- To anticipate all guest needs and handle all guest inquiries.
- To greet and acknowledge all guests welcoming them in a polite and friendly manner.
- Supervise and manage a team of butlers and oversee the daily operations of the guest experience department.
- Train coach and mentor butlers to ensure exceptional service is delivered to guests.
- Develop and maintain a strong relationship with guests and attend to their needs and requests promptly.
- Provide personalized and anticipatory service to guests including organizing special events arranging transportation making restaurant reservations and other bespoke services as required.
- Manage guest preferences and ensure that all information is accurately recorded in Opera and communicated to the relevant departments.
- Abides by all hotel and company policies and procedures including Health & Safety policies HACCP Butlers Grooming standards p...