Job Description
To oversee and coordinate the day-to-day operations of the Butler Department ensuring the highest level of personalized service for all residents. The Head Butler supports the Guest Experience Manager in departmental planning and promotes a strong service culture aligned with the companys core values and brand standards.
Key Responsibilities
Operations & Service Excellence
- Maintain full awareness of all Butler Department operations and supervise daily tasks performed by the team.
- Allocate and coordinate work assignments for both supervisory and non-supervisory Butler staff.
- Monitor service delivery to ensure residents receive prompt courteous and personalized service at all times.
- Liaise closely with other operating departments- particularly Front Office Housekeeping Engineering Laundry Sales Food & Beverage and Reservations- to ensure seamless service delivery and accurate guest information inc...