Job Description
Head – Customer Service & Contact Center Operations
Job Summary
We are looking for a proactive and detail-oriented Service Delivery Head to oversee end-to-end service operations and ensure seamless delivery. The ideal candidate should possess strong operational management skills, excellent communication abilities, and experience managing stakeholders, teams, and service performance in a fast-paced environment.
Key Responsibilities
- Manage end-to-end service delivery operations across assigned projects/accounts
- Ensure timely and high-quality delivery aligned with client expectations and SLAs
- Coordinate with internal teams, clients, vendors, and stakeholders to drive operational efficiency
- Monitor project progress, delivery timelines, risks, and escalations
- Lead daily operational activities, resource planning, and workflow management
- Maintain strong client relationship...